Frequently Asked Questions

Question: I’m experiencing difficulties placing an on line order and checking out

Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage

---

Question: How do I print my email voucher?

Answer: Your voucher will arrive by email as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the spec of your printer.

---

Question: What delivery and postal options do I have?

Answer:

• Gift Vouchers can be emailed free of charge.
• Can be mailed 1st class in a gift wallet £5.95

---

Question: Can I have a VAT receipt for my purchase?

Answer: You will receive a VAT receipt as part of your order confirmation. If you need something more specific, please contact us.

---

Question: I’ve received my voucher, and there is a mistake on it. Can I get it amended?

Answer: Yes, please do contact us; we can amend or re-issue a voucher

---

Question: I’ve lost my voucher can I still make a booking?

Answer: Vouchers can be retrieved from the system and reissued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query.

---

Question: Can I extend or refund my voucher?

Answer: Unfortunately, vouchers cannot be extended or refunded.

---

Question: I have only part used my voucher; can I carry forward the balance

Answer: All Audley Village restaurant vouchers are for one-time use only.

---

Question: How do I redeem my voucher?

Answer: Prior booking is essential; please contact us on the following number 01344 968962